Patient Rights & Responsibilities

You have the right to: emergency care when needed, referral to a consultant when necessary, and access to your medical records, subject to the law.

You have the responsibility to: arrive for your appointment on time or cancel in good time, follow medical advice, remember that an individual appointment is for one patient only, and in each 10 minute consultation your GP can only deal with one problem so please let the receptionist know if you need to make a double appointment. Please give the practice all relevant information - including up-to-date address and telephone details.

More detailed policies are available on request.

 

Confidentiality

Details about patients (personal and medical) are recorded on computer and on paper. To provide continued care and obtain treatment for you some of this information may be sent to other health professionals. To ensure confidentiality all staff with access to your details are covered by confidentiality clauses in their employment contracts and by the Data Protection Acts.

 

Complaints & Suggestions

If you have any suggestions or you have felt any aspect of our service has been unsatisfactory please either ask to discuss this with our Practice Manager or write to her, and your complaint will be fully investigated. She will also be able to let you know the current formal complaints procedure.

 

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