Important Information
Surgery Hours
The doctors offer 10-minute consultations by appointment for routine or ongoing medical problems. These routine appointments can be booked in advance; patients can normally see either their own doctor or an employed doctor.
Urgent cases are dealt with by the availability of ‘book on the day’ appointments or telephone consultations to make sure patients get the help they need. If offered a telephone consultation and you still need to be seen following this the GP will make arrangements with you for you to either come to the surgery or for the GP to make a home visit.
For practice nurses, the receptionist will book a length of appointment according to the problem.
Telephone Advice / Test Results
You will be contacted by the practice if the doctor wishes to speak to you about a test result. If the doctor has asked you to call you will be given a telephone appointment or informed you will be contacted by the doctor. Please wherever possible avoid giving mobile
telephone numbers.
Health Visitors
Our Health visitors are on the premises and can be contacted directly on this number: 01252 616008. The Health Visitors do have an answerphone so please leave a message and they will get back to you.
Community Nurses
If you or a member of your family require help from the District Nursing Team please contact them on 01252 816331. The Community Nurses do have an answerphone so please leave a message and they will get back to you.
Violent Patients
The practice has a right to remove any patient for actual or threatened physical violence or verbal abuse leading to a fear for a person’s safety. In these circumstances the PCT will place the patient with a suitable provider of medical services.
Repeat Prescriptions
Please allow plenty of time for your repeat prescriptions, especially near bank holidays. Your prescription will normally take two working days but some may take longer if the doctor needs to review your medication.
The system is computerised, so please use the printed request slip or write your full details, including the name and strength of the drug. To avoid errors, telephone requests are not accepted.
Please enclose a stamped addressed envelope if the prescription is to be posted, and allow extra time for the postal system.
Housebound patients may have medicines delivered by some local pharmacists. Please enquire about this service.
If your prescription is being dealt with by a pharmacist please allow extra time for them to collect and prepare your prescription medication.
Private Medical Insurance Claim Forms
A fee as recommended by the British Medical Association (BMA) will be payable for the completion and signing of these forms. Fees do need to be paid before a clinician can undertake any private work and please note that we currently do not have credit or debit card facilities.
Non-NHS Examinations
Non-NHS examinations (insurance, employment, fitness for travel and sport, plus all drivers’ medicals and reports) can also be undertaken. Please ask for details of appointments and fees, as recommended by the BMA, at reception. Fees do need to be paid before a clinician can undertake any private work and please note that we currently do not have credit or debit card facilities.
The Practice
The day-to-day running of the practice is in the hands of the Practice Manager, supported by the reception, administration, and secretarial staff. Please remember that if you are kept waiting or they ask what may seem to be an unnecessary question, they are carrying out practice policy to ensure the smooth running of the practice for all patients.
Primary Care Trust
We are part of Hampshire Primary Care Trust whose headquarters are at: Omega House, 112 Southampton Road, Eastleigh, SO50 5PB. They can be contacted by telephone on:02380 627444 or fax on: 02380 624789
- The Practice - The Partners - The Practice Staff - New Patients - Home Visits/Emergencies - Services Available - Important Information - Patient Rights & Responsibilities - Downloads - Patient Participation Group
